Post by account_disabled on Jan 30, 2024 2:27:12 GMT -5
As the retail sector faces increasing global online competition, providing a complete digital experience is critical to ensuring the success of retail businesses. According to the global Riverbed Global Digital Employee Experience (DEX) survey in the retail sector, 92% of companies in the sector agree that more should be invested in unified observability solutions that improve the digital experience of employees and customers. Offering a seamless digital experience is essential to remaining competitive, especially as customers have more and more online shopping options.
The younger generation of employees and Buy Phone Number List customers, who are digital natives, have higher expectations for the technology they use. Retail leaders also recognize the need to provide a more advanced digital experience as new generations of employees enter the workforce. This is especially relevant in the retail sector, where millennial and Gen Z employees make up a significant portion of the workforce. If younger generations' digital experience expectations are not met, retail businesses may suffer a negative impact on their reputation. According to the survey, 73% of younger employees would consider leaving the company if they do not have a seamless digital experience. Retailers can't afford to disrupt employees, especially during the busy holiday season.
In a post-Covid-19 environment, shoppers are returning to physical stores, but still maintaining their online shopping habits. The omnichannel retail experience is increasingly in demand, especially at Christmas. Retailers are challenged to offer the same level of service across all touchpoints, including in-store, online and in-app. To address this complexity, IT managers are turning to observability tools that help them avoid downtime and bottlenecks. However, delivering a better digital experience to employees is becoming more difficult, with 91% of respondents identifying major obstacles hindering the DEX. Technology plays a fundamental role in the retail sector. Slow-running systems and applications, as well as outdated technology, directly impact the growth and performance of retail organizations.
The younger generation of employees and Buy Phone Number List customers, who are digital natives, have higher expectations for the technology they use. Retail leaders also recognize the need to provide a more advanced digital experience as new generations of employees enter the workforce. This is especially relevant in the retail sector, where millennial and Gen Z employees make up a significant portion of the workforce. If younger generations' digital experience expectations are not met, retail businesses may suffer a negative impact on their reputation. According to the survey, 73% of younger employees would consider leaving the company if they do not have a seamless digital experience. Retailers can't afford to disrupt employees, especially during the busy holiday season.
In a post-Covid-19 environment, shoppers are returning to physical stores, but still maintaining their online shopping habits. The omnichannel retail experience is increasingly in demand, especially at Christmas. Retailers are challenged to offer the same level of service across all touchpoints, including in-store, online and in-app. To address this complexity, IT managers are turning to observability tools that help them avoid downtime and bottlenecks. However, delivering a better digital experience to employees is becoming more difficult, with 91% of respondents identifying major obstacles hindering the DEX. Technology plays a fundamental role in the retail sector. Slow-running systems and applications, as well as outdated technology, directly impact the growth and performance of retail organizations.